Customer Satisfaction Survey
Step 1 of 17
5%
Which Tri-Supply location(s) have you purchased from?
*
Austin
Beaumont
Conroe
Houston
Temple
How did you hear about us originally?
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Internet Search
Social Media
Billboard
TV Advertisement
Radio Advertisement
Recommended by a friend
Referred from another website
Drove by a Showroom
Flyer / Coupon
What home products have you already purchased from Tri-Supply
*
Appliances
Decor
Doors
Fireplaces and Accessories
Indoor Furniture
Outdoor Furniture
Grills and Outdoor Cooking
Door Hardware
Cabinet Hardware
Light Fixtures
Moulding and Millwork
Plumbing Fixtures
Windows
Please choose any other home products you considering purchasing from Tri-Supply?
*
Appliances
Decor
Doors
Fireplaces and Accessories
Indoor Furniture
Outdoor Furniture
Grills and Outdoor Cooking
Door Hardware
Cabinet Hardware
Light Fixtures
Moulding and Millwork
Plumbing Fixtures
Windows
What other stores have you considered for these items?
What is typically the deciding factor in your final purchase of these products?
*
Price
Availibility
Quality of Product
Helpfulness of Staff
All things being equal on price and availability would you prefer to buy from a national chain or local business?
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National Chain
Locally Owned Business
How would you rate the OUTSIDE APPEARANCE of our Showrooms?
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Attractive
Pretty good
Neutral
Not so great
Poor
How would you rate the INSIDE APPEARANCE and cleanliness of our Showrooms?
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Attractive
Pretty good
Neutral
Not so great
Poor
How would you rate the FRIENDLINESS of our staff?
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Very Friendly
Pretty good
Neutral
Not so great
Not Friendly
How would you rate the HELPFULNESS of our staff?
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Very Helpful
Pretty good
Neutral
Not so great
Not Helpful
Which of these best describe our Showrooms?
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High End Store
Value Store
Something For Everyone
When you think of Tri-Supply, which of the following words come to mind? Select your top three choices.
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Convenient
Customer Focused
Excellent Selection
High Quality
Good Value
Low Price
Reliable
Other (Please specify)
Please specify
Overall, how satisfied are you with Tri-Supply?
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Very satisfied
Satisfied
Neutral
Needs improvement
Not Satisfied
Please rate your level of agreement with the following statements:
(a) "I believe this company deserves my business"
*
1 (Strongly Disagree)
2
3
4
5 (Agree)
6
7
8
9
10 (Strongly Agree)
(b) "This company values me as a customer."
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1 (Strongly Disagree)
2
3
4
5 (Agree)
6
7
8
9
10 (Strongly Agree)
(c) "Since first buying from this company, my loyalty has grown stronger."
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1 (Strongly Disagree)
2
3
4
5 (Agree)
6
7
8
9
10 (Strongly Agree)
How likely is it that you would recommend Tri-Supply to a friend or colleague?
*
Not Likely At All
Not Likely
Maybe
Likely
Extremely Likely
In a few words, please tell us what you think we are doing right or how we could improve improve?
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