Customer Satisfaction Survey

Step 1 of 17

5%

Which Tri-Supply location(s) have you purchased from?*
- Austin
- Beaumont
- Conroe
- Houston
- Temple

How did you hear about us originally?*
- Internet Search
- Social Media
- Billboard
- TV Advertisement
- Radio Advertisement
- Recommended by a friend
- Referred from another website
- Drove by a Showroom
- Flyer / Coupon

What home products have you already purchased from Tri-Supply*
- Appliances
- Decor
- Doors
- Fireplaces and Accessories
- Indoor Furniture
- Outdoor Furniture
- Grills and Outdoor Cooking
- Door Hardware
- Cabinet Hardware
- Light Fixtures
- Moulding and Millwork
- Plumbing Fixtures
- Windows

Please choose any other home products you considering purchasing from Tri-Supply?*
- Appliances
- Decor
- Doors
- Fireplaces and Accessories
- Indoor Furniture
- Outdoor Furniture
- Grills and Outdoor Cooking
- Door Hardware
- Cabinet Hardware
- Light Fixtures
- Moulding and Millwork
- Plumbing Fixtures
- Windows

What other stores have you considered for these items?

What is typically the deciding factor in your final purchase of these products?*
- Price
- Availibility
- Quality of Product
- Helpfulness of Staff

All things being equal on price and availability would you prefer to buy from a national chain or local business?*
- National Chain
- Locally Owned Business

How would you rate the OUTSIDE APPEARANCE of our Showrooms?*
AttractivePretty goodNeutralNot so greatPoor

How would you rate the INSIDE APPEARANCE and cleanliness of our Showrooms?*
AttractivePretty goodNeutralNot so greatPoor

How would you rate the FRIENDLINESS of our staff?*
Very FriendlyPretty goodNeutralNot so greatNot Friendly

How would you rate the HELPFULNESS of our staff?*
Very HelpfulPretty goodNeutralNot so greatNot Helpful

Which of these best describe our Showrooms?*
- High End Store
- Value Store
- Something For Everyone

When you think of Tri-Supply, which of the following words come to mind? Select your top three choices.*
- Convenient
- Customer Focused
- Excellent Selection
- High Quality
- Good Value
- Low Price
- Reliable
- Other (Please specify)
Please specify

Overall, how satisfied are you with Tri-Supply?*
Very satisfiedSatisfiedNeutralNeeds improvementNot Satisfied

Please rate your level of agreement with the following statements:
(a) "I believe this company deserves my business"*
1 (Strongly Disagree) 2 3 4 5 (Agree) 6 7 8 9 10 (Strongly Agree)
(b) "This company values me as a customer."*
1 (Strongly Disagree) 2 3 4 5 (Agree) 6 7 8 9 10 (Strongly Agree)
(c) "Since first buying from this company, my loyalty has grown stronger."*
1 (Strongly Disagree) 2 3 4 5 (Agree) 6 7 8 9 10 (Strongly Agree)

How likely is it that you would recommend Tri-Supply to a friend or colleague?*
Not Likely At All Not Likely Maybe Likely Extremely Likely

In a few words, please tell us what you think we are doing right or how we could improve improve?

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